Support at Home
Stay informed, ask questions, and access key updates about the new in-home aged care system starting 1 November 2025.
What is Support at Home?
Notice: With the Australian Government delaying the start of Support at Home to 1 November 2025, CEO Anna Howard has released a message sharing her thoughts on why the delay has happened. You can read that message here.
The Australian Government is replacing Home Care Packages with the new Support at Home program from 1 November 2025 as part of their efforts to unify and simply in-home aged care across the country. These changes may affect your care and services. Regardless, MMACG is committed to still providing the same care with a community heart to you.
Downloads
Access PDF files of our detailed information and documents from the Australian Government about Support at Home. This information was given out to anyone who came to our Town Halls, however the documents below are the latest versions.
You can find all of the Australian Government's resources, including fact sheets, on Support at Home here.
Select FAQs
I have a Home Care Package (HCP), what does Support at Home mean for me?
If you currently have a HCP, then you will transition into Support at Home with the same funding as you currently have and will not lose any unspent funds you have at the time SAH begins.
Clients assessed for a HCP after 12 September 2024 will be required to make contributions to their care. These contributions depend on the category of service being used and your pension status. See page 18 of the Client Guide for a table outlining these contributions.
Any client assessed for, or receiving, a HCP on or before 12 September 2024 will not be required to pay contributions under SAH, unless they already do now.
Will my package funding change?
If you are assigned a package under Support at Home, then your budget will be placed into one of 8 classifications compared to HCP’s 4 currents levels.
This allows for more precise budgets that better meet your specific needs.
Any grandfathered or transitioned recipient will still receive their same level of HCP funding unless they are reassessed.
How will my budget change?
Budgets will now be set quarterly rather than annually, and you can only carry over 10% or $1,000 (whichever is greater) into the next quarter if any of it is unspent.
Please note that any HCP unspent funds you have now will stay with you in SAH.
Another important change is the removal of package management fees and only 10% of your budget being used for care management, meaning more of your budget will go directly towards services.
What is the prescribed service list?
The services that you can access will fall into one of 3 categories: clinical supports (such as nursing), independence (such as transport) and everyday living (such as cleaning).
Anyone assessed or reassessed once SAH begins will have their budget divided by the assessor to decide how much you can spend in each service category, depending on your needs.
All providers can only give you a service that is on your prescribed list.
Client Town Hall
To help you understand what the Support at Home changes mean for you, Murray Mallee Aged Care Group is hosting a series of Client Town Hall Sessions. These in-person events are a great chance to learn more, ask questions, and feel confident about the upcoming changes.
Session Dates
All sessions have been completed, stay tuned for possible future dates.
How to register:
Click the link below to register online, or speak to your Service Consultant for assistance.
