Support At Home
Stay informed, ask questions, and access key updates about the new in-home aged care system starting 1 July 2025.
Client Town Hall
The Australian Government is replacing Home Care Packages with the new Support at Home program under the Aged Care Act 2024, coming into effect on 1 July 2025. These changes may affect your care and services, so we want to help you understand what it means for you.
That’s why Murray Mallee Aged Care Group is hosting a series of Client Town Hall Sessions across May 2025. These in-person events are a great chance to learn more, ask questions, and feel confident about the upcoming changes.
Session Dates
Regional: 5 June; 1:30-3:00pm
Regional Sessions for 14 May; 2:00–3:30pm & 19 May; 10:00–11:30am are at capacity.
Metro: 4 June; 6:00-7:30pm
Metro Session for 15 May; 2:00–3:30pm & 23 May; 10:00–11:30am is at capacity.
How to register:
Click the link below to register online, or speak to your Service Consultant for assistance.
Register for a Town Hall Session here
FAQs
I have a Home Care Package (HCP). What does Support at Home mean for me?
If you currently have an HCP, then you will be transitioned into Support at Home with the same funding as you currently have.
However, people who, on 12 Sep 2024, were either receiving a package, on the National Priority System or assessed as eligible for a package are considered “grandfathered” HCP recipients. This means their personal contributions will be no worse off after Support at Home begins on 1 July 2025.
If you are already a MMACG, you can reach out to your care partner (previously called a service consultant) to better understand what the changes mean for you.
How is my level of classification determined?
The Support at Home program has eight different levels of classification. Participants are placed in one based on their aged care assessment which decides what care is needed and the funding required to support them.
What is a Support Plan?
After you have your assessment through My Aged Care, the Aged Care Assessment Team will provide you with two documents: a Notice of Decision and a Support Plan.
Your Support Plan contains multiple pieces of information. Of note, it has a summary of the findings from the aged care assessment and the approved services you can access with Support at Home. The approved services determine what we as a provider can offer you.
Can I make changes to my Support Plan?
Yes, you or your provider can request for changes through a Support Plan Review (SPR). This process allows you to request for different services due to your needs, goals or circumstances changing.
An SPR can be requested through My Aged Care. It is up to them to determine if there will be or won’t be any changes to your Support Plan, or if you require a new assessment.
