Understanding caregiving.

Name: Mango Chutney
Price range: $

Making the choice to seek support as you age is empowering. At MMACG, we help make the sometimes-overwhelming process of securing a home care package, simpler. We’re here by your side, through it all.

You’re likely to have lots of questions that need answers. Right here is a good place to start.

What can a Support at Home package be used for?

Our support services are extensive and varied. It includes personal care such as showering, meal preparation, cooking and eating, help around the home (laundry, dishes, gardening, cleaning and maintenance), transport to appointments, and assistance with technology as well as emotional support. We help with your everyday needs at home.

How do I know which level I am?

After you have your assessment through My Aged Care, the Aged Care Assessment Team will inform you which level of care you fall into.

Can I make changes to my care plan?

Yes, at any point during your care plan, we can make changes with you. Please note, there is an annual review for all our care plans. If you would like to make any updates at any time, contact our office.

How much will it cost?

The Australian Government pays for the bulk of home care services, including the full cost for services under the Clinical Supports category. However, most people will be required to pay a contribution towards their services. Contributions are determined by the Service Category and the individual’s pension status as means-tested by Services Australia (Centrelink).

How can I share my compliments or feedback?

If you would like to communicate your thoughts about our aged care service (anonymously or with your name), please use our feedback form.

Will I have the same care workers every day?

We strive to keep the staff consistent. However, you’re likely to have more than one regular carer to ensure best practice and accountability. You may also have someone who covers shifts, if your regular care worker is unavailable. We’ll let you know over the phone if your regular support worker cannot attend and will be happy to provide information about the carer to expect.